Returns and Exchanges
Start a Return
Please note Premium Lounge cannot issue a refund to a method of payment that is different from the one used to place the order. Upon receiving your returned item at our warehouse, it will take up to 10-15 business days for the returns team to process and send you a return confirmation email
Credit card or Debit Visa card
From the day the return is processed by the returns team, depending on your bank, it will take around 5-10 business days for the fund to reappear on your end. Should you have cancelled your credit card or reissued a new one, the amount will be transferred by the bank.
Paypal
Once a refund has been made back to your PayPal account, you will receive a notification from PayPal. It may take around 5-10 business days for you to see the fund on your bank account!
Klarna
For refunds processed for Klarna purchase, it can take about 14 business days for the funds to appear on your end. Klarna will update the total balance and any remaining payments are automatically adjusted. Any payments already made will be refunded back to the original payment method
If you have any additional questions about your refund with Klarna, feel free to reach out to the team!
Email: customerservice@klarna.com - 8AM-6PM ET, Monday-Friday
Phone: 844-455-2762 - 8AM-6PM ET, Monday-Friday
Chat: 24/7
Affirm
For refunds processed for Klarna purchase, it can take about 14 business days for the funds to appear on your end. Affirm will update the total balance and any remaining payments are automatically adjusted. Any payments already made will be refunded back to the original payment method.
If you have any additional questions about your refund with Affirm, feel free to reach out to the team!
Email: help@affirm.com
Phone: (855) 423-3729 - 9AM-7PM ET, 7 Days a week
What is your complete returns policy?
Checkout our full policy here: https://www.premiumloungeny.com/pages/returns_policyHow do I return an item and get my refund or exchange?
Items purchased online at premiumloungeny.com can be returned by mail within 30 days of the original purchase. Premium Lounge does not accept any worn or damaged products as returns. The packaging must be intact and the product must be unused with all tags attached. Footwear returns will not be accepted unless both the shoes and shoebox are undamaged. To begin a return or exchange go to: https://www:returns.premiumloungeny.com- Enter your Order # and zip code, or use your Email Address
- Select the item(s) you wish to return, including Return Reason and Quantity
- Select Original Payment Method
- Review Return Summary and click Confirm
- Print your return label
If I need to return an item, do I have to pay the postage?
Yes, if you wish to return an order you can use the carrier of your choice to ship the item back to us. If you would like for us to provide a postage label we can do so as well. The cost of the label will just be deducted from your refund.Are any items non–returnable?
Personal items include but are not limited to all undergarments, bodysuits, underwear, and swimwear non-returnable. For all other items, they must be packaged the same way in which they were shipped. Otherwise, damaged items will incur a 20% restocking fee. Footwear returned must be returned with the original box and a shipping box to prevent damage to the item(s).Do I have to pay the postage if I received a Damaged or Defective item?
You will not be charged a Return Label fee if the item is damaged, defective, or not as described. Please note, all refunds are subject to quality assurance by Premium Lounge upon receiving. If the quality check process determines that the returned product was falsely claimed to be defective, damaged, or not as described, the return label fee will be reinstated and will be deducted from your refund amountHow long does it take to get my refund?
For the vast majority of returns, it takes about 5-10 Business Days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your accountHow are refunds processed?
For questions on returns and exchanges,please check herePlease note Premium Lounge cannot issue a refund to a method of payment that is different from the one used to place the order. Upon receiving your returned item at our warehouse, it will take up to 10-15 business days for the returns team to process and send you a return confirmation email
Credit card or Debit Visa card
From the day the return is processed by the returns team, depending on your bank, it will take around 5-10 business days for the fund to reappear on your end. Should you have cancelled your credit card or reissued a new one, the amount will be transferred by the bank.
Paypal
Once a refund has been made back to your PayPal account, you will receive a notification from PayPal. It may take around 5-10 business days for you to see the fund on your bank account!
Klarna
For refunds processed for Klarna purchase, it can take about 14 business days for the funds to appear on your end. Klarna will update the total balance and any remaining payments are automatically adjusted. Any payments already made will be refunded back to the original payment method
If you have any additional questions about your refund with Klarna, feel free to reach out to the team!
Email: customerservice@klarna.com - 8AM-6PM ET, Monday-Friday
Phone: 844-455-2762 - 8AM-6PM ET, Monday-Friday
Chat: 24/7
Affirm
For refunds processed for Klarna purchase, it can take about 14 business days for the funds to appear on your end. Affirm will update the total balance and any remaining payments are automatically adjusted. Any payments already made will be refunded back to the original payment method.
If you have any additional questions about your refund with Affirm, feel free to reach out to the team!
Email: help@affirm.com
Phone: (855) 423-3729 - 9AM-7PM ET, 7 Days a week