I just placed an order. How long before it will be shipped?
All orders completed Monday through Friday are shipped out within 1-2 business days.
Please note: We reserve the right to require signature on certain packages and this is determined at our sole discretion.
I placed an order but haven't received a confirmation yet
If you entered your email address incorrectly at checkout, you may not have received your confirmation. Depending on your email settings, these confirmations may end up in your junk mail folder. We are always happy to send another confirmation if is still not found. Please send us an email by clicking here.
How long does it take for my order to be delivered?
In addition to the 1-2 business days required to process all orders, our shipping time is as follows:
USPS Priority Mail: 3 – 7 business days (please note Saturday delivery is not available in all areas)
Expedited: 1-2 business days
Will I receive a tracking number?
When your order ships, we will send you a tracking number via email so that you can monitor your order's progress. Please note it may take up to 24 hours for your tracking number to appear in the shipping carrier's system.
I already placed an order can I change something?
When your order ships, we will send you a tracking number via email so that you can monitor your order's progress. Please note it may take up to 24 hours for your tracking number to appear in the shipping carrier's system. Unfortunately, we do not allow orders to be modified once they are submitted.
How do I cancel my order?
We understand that sometimes you need to cancel an order. If so, please reach out to our Customer Care Team by emailing info@premiumloungeny.com or give us a call at (516) 433-2400. We will do our best to accommodate you. However, if your order already has a tracking number, a cancellation may not be processed.
Does premiumloungeny.com ship to APO/FPO addresses?
Yes, APO/FPO packages are shipped via US Postal Service.
How much does shipping cost?
Premium Lounge offers free standard shipping on orders over $70. If the order amount is less than $70 we charged a flat rate of $5 to ship the item(s).
My items is lost or Stolen
Premium Lounge is not responsible for any lost or stolen shipments. However, if your package does not arrive, please contact info@premiumloungeny.com to initiate a USPS Claim.
Is signature required upon delivery?
Yes, signature will be require upon delivery. You can arrange to have the parcel directed to a pickup location if you will not be home at the time of delivery.
USPS
Once your package has been picked up from our facility and scanned into their system, you will receive an email from USPS. You can click through this email to have it picked up from the nearest USPS location or arrange a vacation hold!
My order was cancelled because of suspected fraud
We regret having to cancel your order. Unfortunately, our third-party payment approval system rejected your transaction due to possible fraud.
This system is intended to protect us from fraudulent orders, but it is also intended to protect you, the customer, in the event that your information has been accessed without your knowledge.
The system occasionally returns false negatives. If you are still willing to buy, you could use PayPal to complete your transaction. We've seen a lot of success with this method from our customers. You do not need a Paypal account to check out; you can do so as a guest.
Which payment options does premiumloungeny.com com accept?
We accept Visa, MasterCard, American Express, Discover, PayPal. If you do not wish to pay in full we also offer 4 interest-free payments on orders over $50.
What are 4 interest-free payments?
With our 4 interest-free payments you can get your order right away and split your purchase into multiple payments to pay back over time.
Choose Affirm or Klarna at checkout and choose the payment schedule that works best for you - 3, 6, 12, 18 or 24-month financing with rates as low as 0% APR.
If I find a better price at another website, will premiumloungeny.com match it?
Sorry, Premium Lounge does not price match.
How can I find out about promotions?
We recommend that you sign up for our newsletter. Once you sign up, we'll email you on a regular basis with the latest news, specials, and promotions. Limited release items are excluded from all promotions.
*Please note that certain promotions will have a brand and/or category exclusions.
Are there any restrictions on promotions?
Each promotion is unique and has its own set of details as well as brand and category exclusions. When a discount code is provided, we also include a link to view exclusions. What is your complete returns policy?
Checkout our full policy here: https://www.premiumloungeny.com/pages/returns_policy
How do I return an item and get my refund or exchange?
Sorry, we do not process exchanges.
Items purchased online at premiumloungeny.com can be returned by mail within 30 days of the original purchase. Premium Lounge does not accept any worn or damaged products as returns. The packaging must be intact, and the product must be unused with all tags attached.
Footwear returns will not be accepted unless both the shoes and shoebox are undamaged.
To begin a return please visit: https://https://www.premiumloungeny.com/pages/returns_policy
- Enter your Order # and zip code, or use your Email Address
- Select the item(s) you wish to return, including Return Reason and Quantity
- Select Original Payment Method
- Review Return Summary and click Confirm
- Print your return label
If I need to return an item, do I have to pay the postage?
Yes, if you wish to return an order you can use the carrier of your choice to ship the item back to us. If you would like for us to provide a postage label we can do so as well. The cost of the label will just be deducted from your refund.
Are any items non–returnable?
Personal items include but are not limited to all undergarments, bodysuits, underwear, and swimwear non-returnable. For all other items, they must be packaged the same way in which they were shipped.
Otherwise, damaged items will incur a 20% restocking fee. Footwear returned must be returned with the original box and a shipping box to prevent damage to the item(s).
Do I have to pay the postage if I received a Damaged or Defective item?
You will not be charged a Return Label fee if the item is damaged, defective, or not as described. Please note, all refunds are subject to quality assurance by Premium Lounge upon receiving.
If the quality check process determines that the returned product was falsely claimed to be defective, damaged, or not as described, the return label fee will be reinstated and will be deducted from your refund amount.
How long does it take to get my refund?
For the vast majority of returns, it takes about 5-10 Business Days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund.
If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 3-5 Business Days after your credit is applied for it to post to your account.
How are refunds processed?
For questions on returns and exchanges, please check here
Please note Premium Lounge cannot issue a refund to a method of payment that is different from the one used to place the order. Upon receiving your returned item at our warehouse, it will take up to 10-15 business days for the returns team to process and send you a return confirmation email.
Credit card or Debit Visa card
From the day the return is processed by the returns team, depending on your bank, it will take around 5-10 business days for the fund to reappear on your end. Should you have cancelled your credit card or reissued a new one, the amount will be transferred by the bank.
Paypal
Once a refund has been made back to your PayPal account, you will receive a notification from PayPal. It may take around 5-10 business days for you to see the fund on your bank account!
Klarna
For refunds processed for Klarna purchase, it can take about 14 business days for the funds to appear on your end. Klarna will update the total balance and any remaining payments are automatically adjusted. Any payments already made will be refunded back to the original payment method
If you have any additional questions about your refund with Klarna, feel free to reach out to the team!
Email: customerservice@klarna.com - 8AM-6PM ET, Monday-Friday
Phone: 844-455-2762 - 8AM-6PM ET, Monday-Friday
Chat: 24/7
Affirm
For refunds processed for Klarna purchase, it can take about 14 business days for the funds to appear on your end. Affirm will update the total balance and any remaining payments are automatically adjusted. Any payments already made will be refunded back to the original payment method.
If you have any additional questions about your refund with Affirm, feel free to reach out to the team!
Email: help@affirm.com
Phone: (855) 423-3729 - 9AM-7PM ET, 7 Days a week
Will there be sales tax added to my order?
Premium Lounge collects sales tax in New York locations when there is a legal obligation to do so. Is it safe to shop at premiumloungeny.com?
We rely on SSL (Secure Sockets Layer) technology to encrypt all payment information. This rigorous security measure uses two-keyed encryption layers to ensure the highest standard of digital safety for your purchase. Are there more sizes available than what's shown on the website?
Sorry, all our available inventory is available online. If your size is out of stock and which to be notified when is back in stock you click the button “Notify Me When Available”, you will see a popup that will let you add your email address to our notification list.
When your size, becomes available you will receive an automated email sent by our system letting you know that your item is available for purchase. The notification list does not hold an item for you, and it does not obligate you to make a purchase, so you are welcome to shop around while you wait.
Items are available on a first-come, first-served basis, so please make sure that you place your order quickly.
Are the items sold on the website the same as what's available at Premium Lounge retail stores? Is the pricing the same?
Product selection offered in Premium Lounge Stores may vary from the product selection offered on premiumloungeny.com
Product prices in Premium Lounge Stores may not always match product prices on premiumloungeny.com.
Where are you located?
Our retail store is located in Hicksville NY. We are growing, and a second store is coming soon to Copiague, NY.
Can I Buy it online and pick it up from a Premium Lounge store?
Yes, at the time of purchase select the pickup in-store option and you will be notified as soon as the order is ready for pick up. Depending on the product, some orders are available for same-day pickup, for others, we may require an additional day. Is Premium Lounge a trusted website?
Yes, we use an HTTPS connection, and our website is safe and secured. This means that your information is private when it is sent to our website.
Need proof? Check out what our customers are saying on google: Here
Does Premium Lounge sell authentic shoes and clothing?
Yes, Premium Lounge only sells authentic shoes and clothing. We are proud to be an Official Authorized Retailer for the brands we sell including Timberland, New Balance, New Era, and many more.
What is a Premium Lounge Verified Purchase review?
A "Premium Lounge Verified Purchase" review means we've verified that the person writing the review purchased the product at premiumloungeny.com.
