Help Center


How long does it take for my order to be delivered?

In addition to the 1-2 business days required to process all orders, our shipping time is as follows:

USPS Priority Mail: 3 – 7 business days (please note Saturday delivery is not available in all areas)

Expedited:1-2 business days

My order was cancelled because of suspected fraud

We regret having to cancel your order. Unfortunately, our third-party payment approval system rejected your transaction due to possible fraud.

This system is intended to protect us from fraudulent orders, but it is also intended to protect you, the customer, in the event that your information has been accessed without your knowledge. The system occasionally returns false negatives.

If you are still willing to buy, you could use PayPal to complete your transaction. We've seen a lot of success with this method from our customers. You do not need a Paypal account to check out; you can do so as a guest.

I placed an order but haven't recieved a confirmation yet

If you entered your email address incorrectly at checkout, you may not have received your confirmation. Depending on your email settings, these confirmations may end up in your junk mail folder.

We are always happy to send another confirmation if is still not found. Please send us an email by clicking here.

How do I cancel my order?

We understand that sometimes you need to cancel an order. If so, please reach out to our Customer Care Team by emailing or give us a call at (516) 433-2400.

We will do our best to accommodate you. However, if your order already has a tracking number, a cancellation may not be processed.


How long does it take to get my refund?

For the vast majority of returns, it takes about 5-10 Business Days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete you refund.

If the refund is being issued to a credit card, depending on our credit card company, it may take an additional 5-7 Business Days after your credit is applied for it to post to your account.

Do I have to pay the postage if I received a Damaged item?

You will not be charged a Return Label fee if the item is damaged, defective, or not as described. Please note, all refunds are subject to quality assurance by Premium Lounge upon receiving.

If the quality check process determines that the returned product was falsely claimed to be defective, damaged, or not as described, the return label fee will be reinstated and will be deducted from your refund amount.

How do I return an item and get my refund or exchange?

Sorry, we do not process exchanges.

Items purchased online at can be returned by mail within 30 days of the original purchase. Premium Lounge does not accept any worn or damaged products as returns. The packaging must be intact and the product must be unused with all tags attached.

Footwear returns will not be accepted unless both the shoes and shoebox are undamaged.

To begin a return go to:

  • Enter your Order # and zip code, or use your Email Address
  • Select the item(s) you wish to return, including Return Reason and Quantity
  • Select Original Payment Method
  • Review Return Summary and click Confirm
  • Print your return label