Premium Lounge will gladly exchange or issue a refund of your purchase price (excluding shipping costs) if you are not happy with your purchase within 30 days. We do not charge restocking fees for most returns.
- The customer is responsible for any return shipping costs for returns due to size, fit, or style (issues other than seller error).
- Merchandise in original condition with packaging and tags, is eligible for a return or exchange within 30 days of receipt of order. After 30 days, all sales are FINAL
*Please do not send the item back without requesting a Return Authorization*
- Please email email@example.com for a Return Authorization. Always include your order number and full name to facilitate a quick response from our support team. We will not accept returns received without a Return Authorization.
- The item must be returned in the same brand new, unused condition that you received them, along with all original as well as outer packaging, accessories
- All return shipping costs must be prepaid; we do not accept any COD's for returns.
- Any items that have been returned and have obvious signs of use will be returned to the buyer at buyer's expense, or incur a significant restocking fee.
Any footwear returns sent in only the shoe box without a separate outer cardboard box (i.e. not double boxed), or shoe boxes with packing tape/shipping labels on them will, at our discretion, either be refused and returned to sender, or incur a 20% restocking fee.
- Any footwear returns received without the shoebox (or in a shoebox other than the original) will either be returned to sender or incur a 20% restocking fee.
- Any clothing/accessory returns received without the original label(s)/tag(s) will incur a 20% restocking fee
- Please allow up to 5 business days for the return to be processed after it is received at our facility. You will be notified when the refund is issued. Please allow an additional 5-7 business days for the credit to appear back on the original card used for purchase.
ITEMS RETURNED TO SENDER
- Please make sure that the address provided in the order is fully complete and correct. Any packages returned to sender by the carrier due to address errors, being refused, "recipient moved", "unclaimed", "Attempted Not Known", etc. may incur additional restocking fees.
Please return goods to:
Premium Lounge Ny
358 Broadway Mall,
Hicksville, NY 11801
Exchanges For Online Orders
The fastest way to ensure you get what you want is to return the item you have. Once our team accepts the return please make a separate purchase for the new item.
All In-store orders are subject to Exchange Only. Any item receiving a discount will automatically be considered a final sale.
In order to qualify for an exchange, merchandise must be in original condition show original receipt with-in 30 days of purchase
Damaged or worn items will not be taken back under any circumstances.