FAQ
Frequently Asked Questions
Order Processing & Shipping
How long does it take to ship my order?
Orders placed Monday–Friday ship within 1–2 business days.
How long does delivery take?
Standard (USPS): 3–7 business days
Expedited: 1–2 business days
Will I receive a tracking number?
Yes, tracking is emailed once shipped. Allow up to 24 hours for updates.
Can I change or cancel my order?
Orders cannot be modified once placed. Contact us ASAP at info@premiumloungeny.com.
Shipping cost?
Free shipping on orders over $160. Flat rate $7.99 under $160.
Returns & Exchanges
What is your return policy?
Returns accepted within 30 days. Items must be unworn, unused, with tags and packaging.
Are any items non-returnable?
Undergarments, swimwear, and personal items are final sale.
How long do refunds take?
5–10 business days after processing. Banks may take additional time.
Start a return
Payments
What payment methods do you accept?
Visa, Mastercard, Amex, Discover, PayPal, Klarna, and Affirm.
Do you offer payment plans?
Yes, Klarna and Affirm financing options are available.
Products & Authenticity
Are your products authentic?
Yes, we are an authorized retailer and only sell authentic products.
Out of stock items?
Use “Notify Me” to get alerted when items restock.
Store & Pickup
Where are you located?
Bayshore, NY • Copiague, NY • Jersey City, NJ
Can I pick up my order in store?
Yes, select “In-Store Pickup” at checkout.
Contact
Need help?
Email: info@premiumloungeny.com
Phone: (516) 433-2400